Frequently Asked Legal Questions
We collect your name, email, phone number, date of birth and deposit payment method to verify your identity and comply with fraud prevention. We do not sell this data to third parties. Your account settings let you see exactly what we hold.
We keep transaction records for seven years to comply with audit and fraud-investigation standards. You can view your complete deposit and withdrawal history anytime in Account > Transactions. Older records are archived but remain retrievable.
Yes. Go to Account > Privacy & Legal and select 'Request Data Export.' We will compile your account data and send it as a downloadable file within 30 days. The file includes all deposits, withdrawals, gameplay records and profile information.
If a transaction doesn't match your records, contact our support team within 14 days with your transaction ID. We investigate through your payment method's records and your account ledger. Most disputes are resolved within 48 hours.
Your account balance is held separately and is not used for operational costs. In the event of closure, funds are returned to your verified payment method within the timeframe set by local law and the payment provider's terms.
Request permanent closure via Account > Settings > Account Closure. We will disable login, archive your data according to our retention policy and transfer any remaining balance to your registered payment method within 7 business days.
We do not grant third-party services access to your account without your written consent. If you authorize a payment app or analytics tool, you can revoke permission anytime in Account > Connected Apps. We never share your password or payment details with any external party.
